As a seasoned Senior Client Partner, I empower my clients to drive business outcomes through the strategic application of cutting-edge digital technologies. My expertise lies in accelerating revenue growth, streamlining processes, and reducing costs while ensuring regulatory compliance.

I excel in building trusted relationships with executive clients, providing tailored consulting services that address their unique needs. By combining industry acumen with technical know-how, I craft comprehensive digital transformation programs that align seamlessly with clients’ objectives.

My guiding principles for delivering exceptional client success are:

1. Keeping the client focus: Be client advocate to internal leadership(suppliers’) and keep business focus. Sync to client objectives. Be the bridge between client requirement and delivery organization

2. Being Agile: Adapt to changing requirement within contractually limits. Don’t underestimate technology (new) challenges. Factor time and resources for experimentation on new tech/tools

3. Build global Team & lead for Success: Make case to staff right skilled resources(global, matrixed org), align teams to client objectives/tech requirements, plan for unexpected personnel changes/backups

4. Keep an oversight on Project/Program: Do proactive planning, ensure not overcommitting / unrealistic schedules. Bring to client notice any plan deviations (& mitigation steps) as soon as identified

🌟 Summary of my Role & Responsibilities

As a client partner, the role encompasses driving executive-level engagement and fostering long-term client relationships to support business growth and customer satisfaction.

Key responsibilities include:

• Executive Engagement & Industry Expertise: Establish credibility with senior stakeholders by demonstrating deep industry knowledge and aligning service and IP-product offerings with strategic business needs.

• Value Communication & Client Alignment: Articulate compelling value propositions that resonate with clients, addressing their budget constraints and growth objectives.

• Revenue Growth & Account Management: Ensure profitable revenue expansion through meticulous account planning, pipeline development, and proactive client engagement.

• Relationship Building & Collaboration: Leverage existing networks to cultivate new opportunities, while partnering with delivery teams to maintain strong client relationships and ensure successful outcomes.

• Sales Strategy & Opportunity Development: Identify and pursue up-sell and cross-sell opportunities within established accounts, negotiating favorable terms that benefit both the company and the client.

• Performance Tracking & Forecasting: Ensure transformation projects are delivered successfully—on time, within scope, meeting quality/SLA’s and on budget. Monitor and forecast sales activities and revenue, ensuring timely reporting and alignment with business goals.

• Team Leadership & Outcome Measurement: Lead cross-functional teams collaboratively, working with clients to define and assess measurable business outcomes.

• Market Awareness & Research: Stay informed on market trends, competitive offerings, and industry developments, while supporting management with research and special assignments.

Certifications

• AWS - Certified AI Practitioner
• AWS - Certified Cloud Practitioner
• UIPath - Sales Foundations Partners
• Postman - API Engineer Learning Path
• Mortgage Bankers Association - Introduction to Mortgage Banking
• Mortgage Bankers Association - Loan Production Basics
• Mortgage Bankers Association - Funding, Warehousing, shipping and QC Basics
• Mortgage Bankers Association - Secondary Marketing Basics
• Mortgage Bankers Association - Loan Adminstration Basics
• Mortgage Bankers Association - Introduction to Fair Lending
• NACD - How to Be(come) a Director

Trainings

• Development Dimension International - Leadership Development
• Zenger Folkman - Leadership Development
• Holden International - Powerbase Selling
• Consultative Selling with Trust - TrustedAdvisor Associates LLC